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It’s All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.

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let’s all LIVE better & LEAD differently

RobRoy Walters, Clovercroft Publishing

Are you ready to transform the cultures around you? let’s all LIVE better & LEAD differently builds on the leadership models and concepts introduced in the author’s first book: LIVE better LEAD differently. This second book, in the leadership trilogy, was written to enhance your understanding of the “How” and “Why” behind successful cultural development and transformation. Where Book 1 was geared toward the leadership of self, individuals and groups, this book deals more with how the skilled leader can influence cultural perceptions and expectations. let’s all LIVE better & LEAD differently focuses on answering a series of Life Questions like: “What is culture?”; “How do cultures learn and develop?”; “What is truth?”; and “What is ideology and how does it impact cultural development and perceptions?”. The vast majority of the information you are about to read is very different from the existing body of thought surrounding culture and cultural transformation. New ideas, providing a fresh perspective, on familiar topics. There isn’t a more relevant topic, for leaders, than cultural. Invest the time to explore a different perspective. Learn what it takes to influence the cultures around you while helping others to live better and lead differently.

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Lead Like an Ally

Julie Kratz, Morgan James Publishing

Lead Like an Ally facilitates positive change by including six leadership strategies, such as clean up the culture, stretch talent equally, establish ally networks, manage meeting behavior, promote belonging, and measure success. Leaders, now more than ever, are wrestling with how to attract and retain diverse talent and be inclusive leaders. Despite the best of intentions, very few organizations are reaching their equality goals, even those deeply committed to diversity and inclusion. Leaders have the biggest impact on culture, yet they need tools to do this. Lead Like an Ally provides proven strategies, teaching leaders how to be inclusive with its companion manager tool kit to facilitate sustained success. Within its pages, Lead Like an Ally: Teaches leaders how to be inclusive through an entertaining fable Provides a window into the woman’s journey through Corporate America and the unique challenges women face Facilitates inclusive cultures with proven strategies for positive change Includes a manager tool kit and checklist to take action right away

727.50 руб. Читать фрагмент Купить книгу

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It’s All About Service. How to Lead Your People to Care for Your Customers

<img alt="It's All About Service. How to Lead Your People to Care for Your Customers" src="https://p-cat.ru/wp-content/uploads/2021/11/28968149.jpg" />

Ray Pelletier

let’s all LIVE better & LEAD differently

<img alt="let’s all LIVE better &#038; LEAD differently" src="https://p-cat.ru/wp-content/uploads/2021/11/51728767.jpg" />

RobRoy Walters, Clovercroft Publishing

Lead Like an Ally

<img alt="Lead Like an Ally" src="https://p-cat.ru/wp-content/uploads/2021/11/57307817.jpg" />

Julie Kratz, Morgan James Publishing